FAQs
Return conditions
For all in-store purchases, we invite you to return your item within 30 days to the store where it was purchased. You will be offered an exchange or credit note.
In accordance with our general terms and conditions of sale, only unworn, undamaged, unwashed items, with labels, pouch/kit/cover intact, will be accepted.
If you have placed an order on our website, here are the steps to follow to make a return:
1 - Click here to access the returns portal, then enter your e-mail address and order reference.
2 - Select the item you wish to return and indicate the reason for the return, then validate your return request*.
3 - Print out the returns form and shipping label you received by e-mail. Slide the voucher into your parcel and stick the prepaid label on the packaging**.
4 - Send your return: Go to your nearest post office or collection point within 7 days! Find my collection point
*If your return is due to a quality problem, your request will be subject to validation.
** For the countries below, please use the prepaid return label received by e-mail.
France - Germany - Luxembourg - Belgium - Netherlands - Spain - Portugal - Italy - Switzerland - Ireland - Austria - Estonia - Lithuania - Poland - Czech Republic - Slovakia - Hungary - Slovenia - Greece - Finland - Malta - Croatia - Romania - Australia
For all other countries, send your return by your own means and at your own expense, to the address below:
FM France SAS
Activité JOTT - Bâtiment B6
400 chemin de Gromelle
ZAC du Plan
84320 Entraigues-sur-la-Sorgue, France
Not happy with your items? Here's how to proceed:
In-store purchase
You have 30 days to exchange an item purchased in a boutique. Products must be unworn, unwashed and accompanied by your receipt.
Go to the boutique where you bought the item. Select another item of the same size and price. A sales assistant will help you make the exchange.
Purchases made on our website jott.com
You have 30 days to return an item purchased online for a refund. Products must be unworn, unwashed and accompanied by the original label.
To return an item, follow the returns procedure presented here.
Once we have received your return, we will refund the amount of your order. We invite you to order a new item at the same time.
SHOPPING
Once your order has been validated, we have no way to cancel it.
If your order has been shipped, you must :
Either refuse the parcel by requesting a return to sender in order to avoid return shipping costs, and contact us as soon as the parcel has been refused so that we can consider your refund request.
Or return your item(s) for a refund by following our return policy.
Take a look at our Store Locator to find your nearest JOTT store.
JOTT basics are slim-fitting. For a snug fit, we advise you to take your usual size. If you want to wear it looser or wear thicker clothes underneath, take a size up.😀
For more precision, we've provided a size guide on each of our product sheets! We hope you find the information you need.
Please do not hesitate to contact us.
Cleaning & care
How to care for a light down jacket
Step 1: Washing
If your down jacket is stained, gently rub the stain with your detergent, using a washcloth or towel. You can then machine-wash your down jacket using a 30°C synthetic program and your usual detergent. Remember to close all the zips on your down jacket before putting it in the machine. To ensure that your down jacket retains its loft during washing, we recommend adding two clean tennis balls. This helps to aerate the down during washing!
Step 2: Drying
After the washing stage comes the drying stage, which is not to be neglected. Start by blotting your down jacket with a towel to remove any excess water.
Tumble-drying is the best way to restore the plumpness of feathers. Use the synthetic program. To give the down jacket a good stir, put the tennis balls back in the dryer until the feather is completely dry (2/3 cycles required). Between each cycle, take out your down jacket to shake it out and distribute the feather evenly.
If you don't have a tumble dryer, you can of course dry your down jacket on a drying rack. However, this may take several days, depending on the thickness of your down jacket. Regularly turn your down jacket inside out and pat it dry to prevent the feathers from sticking together. Never dry your down jacket on a radiator.
If, in spite of these precautions, stains appear, it's a case of poor rinsing: simply repeat the wash with less detergent.
Care instructions differ according to the materials used. Please refer to the care instructions for each product.
We advise you to get in touch with a professional seamstress who can help you.
Have you kept the storage pouch? If so, the seamstress can use it (fabric, patch...) to reinforce the hole and prevent the seams from giving way again. If not, she can use the inside pocket of the jacket for the patch. In all cases, we advise against iron-on elements.
After washing, the feathers may remain agglomerated.
In this case, we advise you to gently shake your JOTT, lay it flat on a towel and wait for the feathers to dry thoroughly before putting it back in place. Don't hang it up, otherwise all the feathers will accumulate at the bottom. It may take a little time, but it will gradually regain its fullness. Don't hesitate to shake it from time to time, or to gently scatter the down balls with your hands as it dries. Be sure to wait until your JOTT is completely dry.
All down jackets with real down lose some of their feathers to the cold and static electricity.
The feathers are therefore drawn outwards like magnets. Don't pull on the feathers. If the problem persists, don't hesitate to go to the store where you bought your product, where it can be analyzed to see if it's a manufacturing defect or not.
For storage, we recommend hanging the item without compressing it. When hung on a hanger, it will retain its full volume.
Product information
JOTT manufactures its products in 4 ranges, each with a different level of warmth:
ULTRALIGHT: These down jackets, suitable for the summer season, are the thinnest and lightest in our collection. Perfect for cool summer nights 😉
LIGHT: This is the only product range that can be used in both summer and winter seasons. Perfectly suited to mid-season, a light down jacket will also complete a winter outfit by slipping it under a coat 😊
COLD: Thanks to a higher feather and natural down filling than on our light down jackets, you'll be protected from the cold down to -7°C.
GRAND FROID: This product range is more suited to winter seasons. With a higher level of padding, these down jackets will keep you warm all winter long!
Our JOTT down jackets offer different levels of water resistance: water-repellent or waterproof.
A water-repellent coating is one that enables nylon to withstand light rain for a short time. This prevents water from penetrating the fabric and reduces the drying time of your jacket. This is the standard coating found on our lightweight down jackets.
Rainproof: Our waterproof jackets are designed with coatings or laminations on the fabrics to make them waterproof, so you can face moderate rain with confidence.
Waterproof: 100% protection from heavy rain and snow. The fabric and zips are waterproof, and the seams are heat-welded to prevent water from seeping through.
The down used to fill our down jackets is RDS (Responsible Down Standard) certified.
This means we can guarantee that our products respect animal welfare. The feathers and down used in JOTT products come from ducks initially raised for the food industry, and their feathers are harvested with respect for the animal.
JOTT has chosen a mixed filling of down (90%) and feather (10%) for the following reasons:
Down has great insulating properties, thanks to the air it can store. Air circulating in the feather and down membranes is trapped, providing effective natural insulation and preventing the body's natural heat from escaping the cold outside.
The feather gives cohesion to the filling and evens out the density of the down.
For equal warmth, natural down is lighter than synthetic down.
Down's ability to fill and insulate makes it ultra-compressible and low-volume.
JOTT polyamide prevents feathers from escaping.
No. There is no animal fur since our 2023 collection.
JOTT products are French creations, imagined and modeled in Marseille.
The manufacture of JOTT down jackets is entrusted to a long-established Asian manufacturer with the ability to deliver quality production.
The knitwear lines are produced in Portugal and Tunisia.
You can find out where our products are made on our website by clicking on “Discover the life cycle” in the product sheet you are interested in.
Personal data protection
We attach particular importance to respecting our customers' privacy. We are committed to ensuring the highest level of protection for your personal data, in compliance with European and French regulations.
You will find all the information you need on the subject of privacy protection here.